Incident Response Plan

Last Updated: January 16, 2025

Overview

This Incident Response Plan outlines the procedures and responsibilities for responding to security incidents affecting Dev 2 Dev Portal LLC's services, infrastructure, and client environments.

Incident Classification

Severity Levels

Critical (P1)

  1. Service unavailability
  2. Data breach
  3. Security compromise
  4. System compromise
  5. Critical infrastructure
  6. Client data exposure

High (P2)

  1. Service degradation
  2. Security threat
  3. Data integrity
  4. Performance impact
  5. Access issues
  6. System instability

Medium (P3)

  1. Limited impact
  2. Non-critical systems
  3. Security warning
  4. Performance degradation
  5. Feature issues
  6. Configuration problems

Low (P4)

  1. Minor issues
  2. Documentation
  3. Non-urgent requests
  4. General inquiries
  5. Feature requests
  6. Routine matters

Response Team Structure

Primary Team

  1. Incident Commander
  2. Security Lead
  3. Technical Lead
  4. Communications Lead
  5. Legal Counsel
  6. Client Relations

Support Team

  1. System Engineers
  2. Network Engineers
  3. Security Analysts
  4. Database Administrators
  5. Application Developers
  6. Infrastructure Specialists

Response Procedures

Initial Response

  1. Incident Detection
  2. Initial Assessment
  3. Team Activation
  4. Containment Actions
  5. Communication Initiation
  6. Resource Allocation

Investigation Phase

  1. Evidence Collection
  2. Impact Assessment
  3. Root Cause Analysis
  4. Scope Determination
  5. Damage Assessment
  6. Documentation

Containment Strategy

  1. Immediate Actions
  2. System Isolation
  3. Threat Neutralization
  4. Access Control
  5. Data Protection
  6. Service Continuity

Eradication Process

  1. Threat Removal
  2. System Cleanup
  3. Vulnerability Patching
  4. Security Hardening
  5. Access Review
  6. Control Enhancement

Recovery Procedures

  1. Service Restoration
  2. Data Verification
  3. System Validation
  4. Performance Testing
  5. Security Testing
  6. Monitoring Enhancement

Communication Plan

Internal Communication

  1. Team Notifications
  2. Status Updates
  3. Action Items
  4. Progress Reports
  5. Resource Requests
  6. Decision Points

External Communication

  1. Client Notifications
  2. Stakeholder Updates
  3. Legal Requirements
  4. Regulatory Reports
  5. Public Relations
  6. Media Response

Documentation Requirements

Incident Records

  1. Initial Report
  2. Assessment Results
  3. Action Timeline
  4. Evidence Collection
  5. Decision Log
  6. Resolution Steps

Post-Incident

  1. Detailed Analysis
  2. Lessons Learned
  3. Improvement Plans
  4. Recommendations
  5. Updates Required
  6. Training Needs

Recovery Process

Service Restoration

  1. System Recovery
  2. Data Restoration
  3. Service Testing
  4. Performance Verification
  5. Security Validation
  6. Monitoring Setup

Validation Steps

  1. Security Checks
  2. Performance Tests
  3. Data Integrity
  4. Access Control
  5. Service Level
  6. Client Verification

Prevention Measures

Security Enhancement

  1. Control Updates
  2. Policy Reviews
  3. System Hardening
  4. Access Management
  5. Monitoring Enhancement
  6. Training Updates

Process Improvement

  1. Procedure Updates
  2. Documentation
  3. Training Materials
  4. Tool Enhancement
  5. Automation
  6. Best Practices

Testing & Training

Response Testing

  1. Scenario Drills
  2. Team Exercises
  3. Process Validation
  4. Tool Testing
  5. Communication Tests
  6. Recovery Practice

Team Training

  1. Role-specific
  2. Technical Skills
  3. Process Knowledge
  4. Tool Proficiency
  5. Communication
  6. Documentation

Emergency Contacts

Internal Contacts

  1. Response Team
  2. Management
  3. Legal Team
  4. Technical Support
  5. Client Relations
  6. Communications

External Contacts

  1. Law Enforcement
  2. Regulatory Bodies
  3. Legal Counsel
  4. PR Agency
  5. Insurance Provider
  6. Security Partners

Resource Management

Technical Resources

  1. Response Tools
  2. Monitoring Systems
  3. Recovery Systems
  4. Analysis Tools
  5. Documentation
  6. Communication Systems

Support Resources

  1. Backup Systems
  2. Alternative Sites
  3. Emergency Equipment
  4. Communication Tools
  5. Documentation Access
  6. Recovery Resources

Contact Information

24/7 Emergency Response:

  1. Security Team: security@dev2dev.com
  2. Emergency: +1 (509) 481-5437
  3. Address: 816 W Francis Ave, Ste #125, Spokane, WA 99205

[Report Security Incident] [Emergency Contact List]

This Incident Response Plan is effective as of January 16, 2025