Professional Services Agreement

Last Updated: January 16, 2025

1. Agreement Overview

This Professional Services Agreement ("PSA") details the terms and conditions under which Dev 2 Dev Portal LLC ("Provider") will deliver professional services to the Client.

2. Scope of Services

2.1 Service Categories

  1. Technology Consulting
  2. Security Services
  3. Implementation Services
  4. Custom Development
  5. Strategic Planning
  6. Training Services

2.2 Engagement Types

  1. Time and Materials
  2. Fixed Price Projects
  3. Retainer Services
  4. Emergency Services
  5. Advisory Services
  6. Training Programs

3. Service Delivery

3.1 Methodology

  1. Project approach
  2. Quality standards
  3. Documentation requirements
  4. Review process
  5. Acceptance criteria
  6. Change management

3.2 Personnel

  1. Team composition
  2. Skill requirements
  3. Role definitions
  4. Responsibilities
  5. Availability
  6. Substitution rights

4. Financial Terms

4.1 Rate Structure

  1. Standard rates
  2. Package pricing
  3. Volume discounts
  4. Emergency rates
  5. Minimum charges
  6. Travel expenses

4.2 Payment Terms

  1. Invoice schedule
  2. Payment timeline
  3. Late payments
  4. Disputed charges
  5. Expense reimbursement
  6. Currency

5. Project Management

5.1 Project Governance

  1. Management structure
  2. Decision authority
  3. Escalation path
  4. Progress reporting
  5. Risk management
  6. Issue resolution

5.2 Change Management

  1. Change process
  2. Impact assessment
  3. Approval requirements
  4. Implementation
  5. Documentation
  6. Verification

6. Deliverables

6.1 Specifications

  1. Requirements
  2. Acceptance criteria
  3. Quality standards
  4. Documentation
  5. Testing requirements
  6. Delivery timeline

6.2 Acceptance Process

  1. Review period
  2. Testing procedures
  3. Acceptance criteria
  4. Rejection process
  5. Remediation
  6. Final acceptance

7. Intellectual Property

7.1 Project IP

  1. Ownership rights
  2. License grants
  3. Usage rights
  4. Restrictions
  5. Third-party materials
  6. Prior IP

7.2 Client Materials

  1. Usage rights
  2. Protection requirements
  3. Return obligations
  4. License terms
  5. Restrictions
  6. Warranties

8. Confidentiality

8.1 Protected Information

  1. Definition
  2. Exclusions
  3. Protection standards
  4. Usage rights
  5. Return requirements
  6. Destruction obligations

8.2 Security Requirements

  1. Access controls
  2. Protection measures
  3. Usage limitations
  4. Storage requirements
  5. Transfer protocols
  6. Breach notification

9. Performance Standards

9.1 Quality Requirements

  1. Professional standards
  2. Industry practices
  3. Quality metrics
  4. Performance criteria
  5. Documentation
  6. Review process

9.2 Personnel Standards

  1. Qualification requirements
  2. Experience levels
  3. Certification requirements
  4. Training standards
  5. Performance review
  6. Replacement rights

10. Term and Termination

10.1 Agreement Term

  1. Initial period
  2. Renewal options
  3. Notice requirements
  4. Termination rights
  5. Effect of termination
  6. Transition assistance

10.2 Project Term

  1. Project timeline
  2. Milestone dates
  3. Extension options
  4. Early termination
  5. Completion criteria
  6. Close-out process

11. Warranties

11.1 Service Warranties

  1. Professional standards
  2. Skill requirements
  3. Compliance obligations
  4. Performance standards
  5. Resource availability
  6. Documentation quality

11.2 Limitations

  1. Third-party services
  2. Client dependencies
  3. Force majeure
  4. Technology limitations
  5. Market conditions
  6. Integration issues

12. Liability

12.1 Limitation of Liability

  1. Liability caps
  2. Excluded damages
  3. Insurance requirements
  4. Claims process
  5. Notice requirements
  6. Resolution procedure

12.2 Indemnification

  1. Coverage scope
  2. Process requirements
  3. Defense obligations
  4. Settlement rights
  5. Cooperation requirements
  6. Cost allocation

13. General Terms

13.1 Governing Law

  1. Jurisdiction
  2. Venue
  3. Dispute resolution
  4. Notice requirements
  5. Amendment process
  6. Assignment rights

13.2 Miscellaneous

  1. Entire agreement
  2. Severability
  3. Waiver rights
  4. Survival terms
  5. Force majeure
  6. Counterparts

Contact Information

For professional services matters:

  1. Services Team: services@dev2dev.com
  2. Phone: +1 (509) 481-5437
  3. Address: 816 W Francis Ave, Ste #125, Spokane, WA 99205

[Download PDF Version] [Contact Services Team]

This Professional Services Agreement is effective as of January 16, 2025