Professional Services Agreement
Last Updated: January 16, 2025
1. Agreement Overview
This Professional Services Agreement ("PSA") details the terms and conditions under which Dev 2 Dev Portal LLC ("Provider") will deliver professional services to the Client.
2. Scope of Services
2.1 Service Categories
- Technology Consulting
- Security Services
- Implementation Services
- Custom Development
- Strategic Planning
- Training Services
2.2 Engagement Types
- Time and Materials
- Fixed Price Projects
- Retainer Services
- Emergency Services
- Advisory Services
- Training Programs
3. Service Delivery
3.1 Methodology
- Project approach
- Quality standards
- Documentation requirements
- Review process
- Acceptance criteria
- Change management
3.2 Personnel
- Team composition
- Skill requirements
- Role definitions
- Responsibilities
- Availability
- Substitution rights
4. Financial Terms
4.1 Rate Structure
- Standard rates
- Package pricing
- Volume discounts
- Emergency rates
- Minimum charges
- Travel expenses
4.2 Payment Terms
- Invoice schedule
- Payment timeline
- Late payments
- Disputed charges
- Expense reimbursement
- Currency
5. Project Management
5.1 Project Governance
- Management structure
- Decision authority
- Escalation path
- Progress reporting
- Risk management
- Issue resolution
5.2 Change Management
- Change process
- Impact assessment
- Approval requirements
- Implementation
- Documentation
- Verification
6. Deliverables
6.1 Specifications
- Requirements
- Acceptance criteria
- Quality standards
- Documentation
- Testing requirements
- Delivery timeline
6.2 Acceptance Process
- Review period
- Testing procedures
- Acceptance criteria
- Rejection process
- Remediation
- Final acceptance
7. Intellectual Property
7.1 Project IP
- Ownership rights
- License grants
- Usage rights
- Restrictions
- Third-party materials
- Prior IP
7.2 Client Materials
- Usage rights
- Protection requirements
- Return obligations
- License terms
- Restrictions
- Warranties
8. Confidentiality
8.1 Protected Information
- Definition
- Exclusions
- Protection standards
- Usage rights
- Return requirements
- Destruction obligations
8.2 Security Requirements
- Access controls
- Protection measures
- Usage limitations
- Storage requirements
- Transfer protocols
- Breach notification
9. Performance Standards
9.1 Quality Requirements
- Professional standards
- Industry practices
- Quality metrics
- Performance criteria
- Documentation
- Review process
9.2 Personnel Standards
- Qualification requirements
- Experience levels
- Certification requirements
- Training standards
- Performance review
- Replacement rights
10. Term and Termination
10.1 Agreement Term
- Initial period
- Renewal options
- Notice requirements
- Termination rights
- Effect of termination
- Transition assistance
10.2 Project Term
- Project timeline
- Milestone dates
- Extension options
- Early termination
- Completion criteria
- Close-out process
11. Warranties
11.1 Service Warranties
- Professional standards
- Skill requirements
- Compliance obligations
- Performance standards
- Resource availability
- Documentation quality
11.2 Limitations
- Third-party services
- Client dependencies
- Force majeure
- Technology limitations
- Market conditions
- Integration issues
12. Liability
12.1 Limitation of Liability
- Liability caps
- Excluded damages
- Insurance requirements
- Claims process
- Notice requirements
- Resolution procedure
12.2 Indemnification
- Coverage scope
- Process requirements
- Defense obligations
- Settlement rights
- Cooperation requirements
- Cost allocation
13. General Terms
13.1 Governing Law
- Jurisdiction
- Venue
- Dispute resolution
- Notice requirements
- Amendment process
- Assignment rights
13.2 Miscellaneous
- Entire agreement
- Severability
- Waiver rights
- Survival terms
- Force majeure
- Counterparts
Contact Information
For professional services matters:
- Services Team: services@dev2dev.com
- Phone: +1 (509) 481-5437
- Address: 816 W Francis Ave, Ste #125, Spokane, WA 99205
[Download PDF Version] [Contact Services Team]
This Professional Services Agreement is effective as of January 16, 2025