Master Services Agreement

Last Updated: January 16, 2025

1. Agreement Overview

This Master Services Agreement ("Agreement") is entered into between Dev 2 Dev Portal LLC ("Provider," "we," "us," or "our") and the Client ("Client," "you," or "your") for the provision of technology services.

2. Services

2.1 Service Categories

  1. Information Security Services
  2. Enterprise Technology Solutions
  3. Cloud Infrastructure Services
  4. AI/ML Implementation
  5. Strategic Consulting
  6. Professional Services

2.2 Service Delivery

  1. Implementation methodology
  2. Quality standards
  3. Performance metrics
  4. Delivery timeline
  5. Resource allocation
  6. Success criteria

3. Terms and Conditions

3.1 Agreement Term

  1. Initial period
  2. Renewal terms
  3. Notice requirements
  4. Termination rights
  5. Transition period
  6. Service continuity

3.2 Service Terms

  1. Service levels
  2. Performance standards
  3. Support requirements
  4. Maintenance windows
  5. Emergency services
  6. Response times

4. Financial Terms

4.1 Pricing

  1. Service rates
  2. Package pricing
  3. Volume discounts
  4. Custom solutions
  5. Emergency services
  6. Additional services

4.2 Payment Terms

  1. Payment schedule
  2. Invoice terms
  3. Late payments
  4. Disputed charges
  5. Currency
  6. Payment methods

5. Service Level Agreement

5.1 Performance Standards

  1. Availability metrics
  2. Response times
  3. Resolution times
  4. Quality standards
  5. Performance monitoring
  6. Service credits

5.2 Support Services

  1. Support levels
  2. Response times
  3. Resolution process
  4. Escalation path
  5. Emergency support
  6. Maintenance support

6. Security Requirements

6.1 Security Standards

  1. Security controls
  2. Access management
  3. Data protection
  4. Monitoring requirements
  5. Incident response
  6. Compliance standards

6.2 Compliance

  1. Regulatory requirements
  2. Industry standards
  3. Security frameworks
  4. Audit requirements
  5. Documentation
  6. Reporting

7. Data Protection

7.1 Data Handling

  1. Data classification
  2. Protection measures
  3. Access controls
  4. Processing requirements
  5. Storage requirements
  6. Transfer protocols

7.2 Privacy Requirements

  1. Privacy standards
  2. Data rights
  3. Consent requirements
  4. Processing limitations
  5. Transfer restrictions
  6. Documentation

8. Intellectual Property

8.1 Ownership Rights

  1. Pre-existing IP
  2. Developed materials
  3. Client materials
  4. Third-party resources
  5. Documentation
  6. Licenses

8.2 License Grants

  1. Usage rights
  2. Restrictions
  3. Term limitations
  4. Transfer rights
  5. Termination effects
  6. Survival terms

9. Confidentiality

9.1 Confidential Information

  1. Definition
  2. Exclusions
  3. Protection requirements
  4. Usage limitations
  5. Return obligations
  6. Destruction requirements

9.2 Protection Requirements

  1. Security measures
  2. Access controls
  3. Usage limitations
  4. Disclosure restrictions
  5. Documentation
  6. Breach notification

10. Warranties

10.1 Service Warranties

  1. Performance standards
  2. Professional services
  3. Compliance requirements
  4. Security measures
  5. Quality standards
  6. Resource availability

10.2 Disclaimer

  1. Third-party services
  2. Force majeure
  3. External factors
  4. Market conditions
  5. Technology limitations
  6. Integration issues

11. Limitation of Liability

11.1 Limitations

  1. Liability caps
  2. Excluded damages
  3. Insurance coverage
  4. Claims process
  5. Notification requirements
  6. Resolution process

11.2 Exceptions

  1. Gross negligence
  2. Willful misconduct
  3. Data breaches
  4. Security incidents
  5. Confidentiality violations
  6. Compliance violations

12. Termination

12.1 Termination Rights

  1. For cause
  2. For convenience
  3. Notice requirements
  4. Cure periods
  5. Effect of termination
  6. Transition assistance

12.2 Post-Termination

  1. Data return
  2. Service wind-down
  3. Final payments
  4. Documentation return
  5. Confidentiality obligations
  6. Surviving provisions

13. General Provisions

13.1 Governance

  1. Applicable law
  2. Jurisdiction
  3. Dispute resolution
  4. Notice requirements
  5. Amendment process
  6. Assignment rights

13.2 Force Majeure

  1. Qualifying events
  2. Notice requirements
  3. Mitigation efforts
  4. Service continuity
  5. Resolution process
  6. Termination rights

Contact Information

For agreement-related matters:

  1. Legal Team: legal@dev2dev.com
  2. Phone: +1 (509) 481-5437
  3. Address: 816 W Francis Ave, Ste #125, Spokane, WA 99205

[Download PDF Version] [Contact Legal Team]

This Master Services Agreement is effective as of January 16, 2025